RETURN POLICY

This Return Policy is governed by and incorporates the website’s Terms & Conditions

90-Day Return Policy

Ronald Mark Associates understands the importance of choosing the right product for your project. If you are not completely satisfied with your online purchase, simply return the merchandise to Ronald Mark Associates within 90 days of purchase with a copy of your original invoice, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding the original packaging required for a return.

For returns after 90 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A copy of a valid photo ID is required. Information from the ID will be recorded at the time of the return. Ronald Mark Associates uses a third-party refund verification system. All returns are subject to verification system approval.

If approved, for all approved returns:

  • All returned merchandise must be undamaged and in a resalable condition.
  • Returns within 90 days of purchase will be processed by the same method of payment as your original purchase.
  • Returns over 90 days from purchase or without an original sales receipt will be processed to the merchandise credit.
  • Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.

ORIGINAL PACKAGING REQUIRED FOR RETURN

Returns must be unopened and in their original purchased packaging and quantity, for example, if goods are purchased by the roll or box they must be returned by the full roll or box.

IMPORTANT – PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Ronald Mark Associates is not responsible for product defects or damage, property damage, or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed wall enhancements are considered the property of the owner/installer and cannot be exchanged or returned for any reason.

Special Orders

Special orders canceled prior to shipping can be canceled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and returns shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom-made can be returned to Ronald Mark Associates.

Custom Orders

Custom orders are non-refundable once tendered. Damaged or defective products can be exchanged. Call Customer Care at +1-908-558-0011 for assistance.

Damaged Shipments

DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Ronald Mark Associates will charge all applicable shipping fees as part of the return. Call Customer Care at +1-908-558-0011 for assistance.

Lost in Transit

If a shipment is lost in transit, call Customer Care at +1-908-558-0011 for assistance.

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